If you can’t find an answer in our Help Center, you can reach out to us using the chatbot in the bottom right corner of any article page.
Our customer experience team is happy to help! We are available Monday – Friday from 8:30 AM to 4:30 PM Central Time.
To help us address your question correctly, please include your order number in your message.
1. Find the Chatbot Icon.
Look for the chat icon at the bottom right corner of the Help Center article page and click on it to start a conversation.
You’ll find this icon on every page of our Help Center, so you can start a conversation with us anytime.
2. Ask a Question.
Once you’re in the Messages section, click the Ask a question button to move one step closer to getting the help you need.
3. Choose Your Issue.
Every musician’s query is unique. That’s why our chatbot provides a list of common topics to choose from. Select the one that best matches your reason for contacting us. If you don’t see your issue listed, simply choose Other.
4. Send Us Your Request.
After selecting your issue, just send your message. The chatbot will forward your request to the right team, ensuring it’s handled by the most appropriate support specialist.
If you already have an open request, please wait for a response from our Support team. While your current request is still being processed and hasn’t been closed, creating a new request is not available. This helps us resolve your case faster and avoid duplicate requests.
Our chatbot isn’t an AI assistant. It’s an automated tool designed to collect the information we need to help you quickly and accurately.
Our chatbot is more than just a form — it’s your first step toward getting the right support. If you ever have a question the Help Center can’t answer, feel free to reach out via the chatbot.
We’re here to make your experience as smooth and enjoyable as possible.