We understand that waiting for a refund can be frustrating, so this page explains how refunds work, what affects timing, and where to find region-specific details.
Refunds are issued once returned items are received and checked, or once a refund request is approved where a return isn’t required.
How refunds are issued
Refunds are always sent back to the original payment method
We can’t change the payment method once a refund has been processed
You’ll receive a confirmation once your refund has been completed on our side
How long refunds take
Refund timing depends on:
Your region
The payment method used
Whether the item needs to be returned first
In general:
Refunds are processed within a set number of days after we receive and check the item
Banks and card providers may take additional time to show the funds in your account
Exact timeframes vary by region — see the regional articles below.
Digital items & special cases
Digital products have different refund rules depending on your location
Items purchased as part of a minimum quantity requirement may need to be returned in full
Some products may be non-refundable due to licensing or hygiene restrictions
These details are explained in the regional refund articles.
Choose your region
To see the refund rules that apply to your order, please select your region:
If you still need help with a specific order, our chatbot can guide you through the next steps.